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The company that operates Translink's HandyDart service in Metro Vancouver is vowing to look into complaints levelled by drivers about a decline in service quality.
M-V-T Canadian Bus Regional V-P Don Johnson says its the first time he's heard some of the allegations, which include passengers being left waiting so long they ran out of oxygen, with some even soiling themselves.
He says he's very surprised to hear about the allegations, and he takes them very seriously.
Other complaints involve HandyDart's scheduling system, claiming its sent five busses to the same location to pick up five different people.
Johnson says any complaints he's seen have been dealt with appropriately.