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Thousands of calls to Support Network going to voicemail
More and more calls to Edmonton's 24-hour distress line are going unanswered. In 2014, about 3,000 calls made to the Support Network's distress line went to voicemail because of limited resources. 30% of calls involved suicide and family violence. Nancy McCalder, the Executive Director of the Support Network tells Global News that it was a stressful year for her staff. "We knew, intuitively, that there were calls that we couldn't answer; we knew that they were there, but now we actually...

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